Privacy Policy

This Privacy Policy ("Policy") issued by Ace333 ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting platform accessible at ace333.cam and its associated subdomains. This Policy governs the collection, use, storage, and disclosure of personal data relating to all users ("Members", "you", "your") who access or use the Ace333 platform.

Ace333 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws and international best practices. By registering an Account on the Ace333 platform or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein.

This Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and Ace333.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, either alone or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, organisation, retrieval, use, disclosure, transmission, or deletion.
• "Data Controller" means Ace333 in its capacity as the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means a third-party service provider that processes Personal Data on behalf of Ace333 under a binding data processing agreement.
• "Member / "User" means any individual who has registered an Account on the Ace333 platform or who accesses the Platform without registration.
• "KYC Data" means identity and address verification documents submitted by a Member as part of the Know Your Customer process, including national identity cards (MyKad), passports, utility bills, and bank statements.
• "Cookies" means small text files placed on a user's device by the Platform for the purposes of tracking, analytics, session management, and personalisation.
• "Sensitive Data" means a sub-category of Personal Data that includes financial account details, identity documents, and any data subject to heightened protection under applicable law.

Ace333 collects Personal Data from Members through several channels: directly when you register an Account or interact with the Platform; automatically through cookies and tracking technologies; and from third parties such as payment processors and KYC verification partners. The categories of data we collect are summarised below:

Ace333 does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that data from an underage individual has been collected, that data will be deleted promptly and the associated Account will be closed.

Ace333 processes Member Personal Data for the following purposes:

• Account Management: To create, maintain, and administer your Ace333 Account, including verification of your identity and eligibility to use the Platform.
• Transaction Processing: To facilitate deposits, process withdrawals, and maintain accurate financial records of all transactions conducted through Malaysian payment channels and cryptocurrency wallets.
• KYC & Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, age verification requirements, and responsible gambling commitments. This includes verifying your identity and residential address prior to processing significant withdrawals.
• Customer Support: To respond to your enquiries, process support requests, and resolve disputes through our24/7 live chat and email support channels.
• Security & Fraud Prevention: To monitor Platform activity for signs of fraudulent behaviour, account takeover attempts, collusion, or other prohibited conduct as defined in our Terms & Conditions.
• Platform Improvement: To analyse usage patterns, identify technical issues, and continuously improve the Ace333 platform experience, including game performance, page load times, and payment flow optimisation.
• Marketing Communications: Where you have provided your explicit consent, to send you promotional offers, bonus notifications, and relevant updates about the Ace333 platform via email or other agreed channels. You may withdraw consent at any time by contacting our support team or updating your Account preferences.
• Responsible Gambling: To monitor gambling behaviour patterns and, where necessary, apply responsible gambling tools such as deposit limits, session reminders, or self-exclusion in accordance with your preferences or our obligations.

Ace333 processes your Personal Data one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and Ace333 — specifically to operate your Account, process transactions, and deliver platform services.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including AML laws, age-verification requirements, and record-keeping obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests of Ace333, including fraud prevention, platform security, abuse detection, and business analytics — provided these interests are not overridden by your fundamental rights and interests.
• Consent: Where processing is based on your consent — particularly for direct marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Ace333 does not sell your Personal Data to third parties. We may share your data with the following categories of third parties strictly for the purposes outlined in this Policy:

• Payment Service Providers: Including Malaysian banking institutions (Maybank, CIMB, Public Bank, RHB, Hong Leong), e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay), DuitNow, FPX, and cryptocurrency network processors, as necessary to execute your financial transactions.
• KYC & Identity Verification Partners: Third-party providers engaged to verify identity documents and conduct age verification checks on behalf of Ace333.
• Game Studio Partners: Game providers whose software operates within the Ace333 platform may receive limited session data necessary for game delivery and integrity monitoring.
• IT & Cloud Service Providers: Hosting, database management, and platform infrastructure providers who process data on our behalf under binding data processor agreements.
• Analytics Providers: Third-party analytics services used to analyse platform performance and user experience, with data anonymised or pseudonymised where possible.
• Regulatory Authorities: Government bodies, law enforcement agencies, or regulators where Ace333 is legally required to disclose Personal Data — for example, in response to an AML investigation or court order.

All third-party Data Processors engaged by Ace333 are contractually required to process Personal Data only in accordance with Ace333's instructions and applicable data protection obligations.

Ace333 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Our general retention framework is as follows:

• Active Account Data: Retained for the duration of your Account's active status plus a minimum post-closure period as required for audit and compliance purposes.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years from the date of transaction in accordance with standard AML record-keeping requirements.
• KYC Documents: Identity and address verification documents are retained for a minimum of five (5) years following Account closure or the completion of the relevant transaction, in line with regulatory requirements.
• Support Communications: Customer support correspondence, including live chat transcripts, is retained for a period of two (2) years from the date of the interaction.
• Marketing Consent Records: Records of your consent to marketing communications are retained for the duration of consent plus a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

Ace333 implements technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the Ace333 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Database Encryption: Sensitive stored data, including financial records and identity documents, is encrypted at rest using AES-256 encryption standards.
• Access Controls: Access to Member Personal Data within Ace333's organisation is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access control systems.
• Regular Security Audits: Ace333 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in the Platform.
• Incident Response: Ace333 maintains a data breach response protocol. In the event of a data security incident affecting your Personal Data, we will notify affected Members and relevant authorities in accordance with applicable legal obligations.

Ace333 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and gather analytical data. The categories of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function. These cookies manage your login session, maintain security tokens, and enable core Platform functionality. They cannot be disabled without disrupting your use of the Platform.
• Performance & Analytics Cookies: Used to collect aggregated data about how Members use the Platform — such as pages visited, session duration, and game interactions — to help Ace333 improve performance and user experience.
• Functional Cookies: Enable the Platform to remember your preferences such as language settings, display preferences, and recently played games.
• Marketing Cookies: Used, where consent has been given, to deliver relevant promotional content and to measure the effectiveness of marketing campaigns. These cookies may track your activity across the Platform.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the Ace333 platform. For detailed instructions on managing cookies in your browser, please refer to your browser's official help documentation.

As a Member of the Ace333 platform, you have the following rights in relation to your Personal Data, subject to applicable law and the provisions of these Terms:

• Right of Access: You may request a copy of the Personal Data Ace333 holds about you, along with information about how it is processed.
• Right to Rectification: You may request that inaccurate or incomplete Personal Data held by Ace333 be corrected or updated.
• Right to Erasure: In certain circumstances, you may request the deletion of your Personal Data. Note that Ace333 may be required to retain certain data for legal compliance purposes notwithstanding such a request.
• Right to Restrict Processing: You may request that Ace333 restrict the processing of your Personal Data in specific circumstances — for example, while a complaint is being investigated.
• Right to Data Portability: Where technically feasible, you may request that your Personal Data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. You may also withdraw marketing consent at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]. We will respond to all verified requests within a reasonable timeframe, typically within 30 calendar days of receipt.

The Ace333 platform is strictly intended for individuals aged21 years and above. We do not knowingly collect, process, or retain Personal Data relating to individuals under the age of 21. Our registration process includes age verification steps designed to prevent minors from creating Accounts.

If you are a parent or guardian and you believe that a minor has provided Personal Data to Ace333 or created an Account on the Platform without authorisation, please contact our support team immediately. Upon confirmation, we will take prompt steps to delete the relevant data and close the Account.

Ace333 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

Where changes are significant, Ace333 will provide reasonable notice to Members via email or through a prominent notice on the Platform. Your continued use of the Ace333 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must discontinue use of the Platform and may request Account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or Ace333's handling of your Personal Data, please contact our Data Protection team through any of the following channels:

Live Chat: Available 24/7 directly on the Ace333 Platform. This is the fastest way to reach our support and data protection team.

Email (no reply): [email protected]

We aim to acknowledge all data-related requests within 5 business days and to resolve them within 30 calendar days. Complex requests may require additional time; in such cases, we will keep you informed of progress.

This Privacy Policy was last reviewed and updated on 1 January 2026. Ace333 operates under applicable international gaming and data protection regulations. All rights reserved.